Freight for Retail & eCommerce
Your customer meets your brand twice: once at the checkout, and once at the front door. DSE Transport delivers the second one — store replenishment, home delivery, installs and returns, moved by drivers who understand they are representing you.
What makes retail freight harder than it looks
Retail and eCommerce freight is not really a transport problem, it is a customer experience problem with a truck attached. Six things reliably go wrong, and all six are about what happens at the delivery point rather than on the road.
The delivery is the part they remember
Your marketing, your product photography and your checkout all get judged again at the front door. A driver who turns up late, dumps a carton in the rain or refuses to bring it inside undoes the lot — which is why DSE treats every home delivery as your brand, not ours.
Bulky goods that couriers quietly decline
Australia Post and the standard courier networks handle small parcels well. Lounges, mattresses, whitegoods, exercise equipment, big-screen televisions and flat-packed furniture are a different job — that is the freight we are built for.
Residential addresses have no dock
No forklift, no loading bay, sometimes no lift and a flight of stairs. Our fleet carries tail lifts and cranes and our crews are equipped to hand-unload, but only if we know before the truck is allocated.
Returns are an afterthought until they are not
Warranty returns, wrong sizes, change of mind, damaged-in-transit swaps. We already run returns and take-backs for existing customers, so the truck that delivers can be the truck that collects.
Store replenishment competes with the DC
Stock has to reach the shop floor without tying up your own vehicles or people. Dedicated hire gives you a truck and driver for the day, doing your run in your order.
Peak trading does not care about your capacity
Sales events, Black Friday, Christmas and end-of-financial-year all land on the same fleet. Access to vans, pantechs, rigids and semis across five branches means the extra volume does not have to become a new carrier relationship.
The DSE services that fit a retail supply chain
Most retailers end up using two or three of these together — a scheduled run for stores, home delivery for the online channel, and taxi trucks for whatever the week throws up.
Home Delivery & Returns
Deliveries to your customers’ doors, returns and take-backs, store-to-store refurbs, and drivers trained to your requirements — including unwrapping or plugging in an appliance where that is part of the job.
Learn more →Parcel Trucks
Run work — load once at your warehouse and deliver to multiple stores or customers — plus PUD and ad-hoc point-to-point work, with real-time GPS on the vehicle.
Learn more →Taxi Trucks
A truck and driver on demand with no lock-in contract, for the urgent transfer, the missed delivery or the one-off that will not wait until your next scheduled run.
Learn more →Linehaul & Interstate
Moving stock between your distribution centre and interstate stores — express or general pallet services for smaller consignments, dedicated linehaul once you are past ten pallets.
Learn more →The trucks that do most retail work
Parcel vans & pantechs
1–2T vans (1–3 pallets), 1–6T pans (3–10 pallets)
The workhorse for suburban home delivery runs and topping up city stores.
Furniture removals pans
30–60 cubic
Blanket-wrapped, tied down and handled by crews who load furniture for a living. Your warehouse does not need to box anything first.
Medium & heavy rigids
4–14T, 6–16 pallets
Store replenishment and bulk transfers, with tail lift options where the delivery point has no dock.
Semis & B-doubles
22–24 pallets, up to 34 pallets
DC-to-DC and interstate stock movements when a full load is the cheapest way to move it.
*A guide only — there are many configurations of vehicle size, accessories and capacity. See the full DSE fleet or get in touch if you are not sure what your load needs.
What your customer actually experiences
Arrival notifications
Customers hear from us before the truck arrives, not after they have missed it — including the heads-up that they are next in line.
Care with the goods
Furniture blankets, tie downs and crews who load for a living. Your warehouse does not need to box furniture before we take it.
Proof, in writing
Proof of delivery, photos and paperwork land in the myDSE portal, so a customer service query takes seconds rather than phone calls.
Can DSE deliver to my customers’ homes as well as to my stores?
Yes. We work with manufacturers, wholesalers and retailers, providing a suitable truck, driver, offsider and equipment to complete home deliveries as well as store-to-store refurbs and replenishment. The one thing we do not do is residential house relocations.
Do you handle returns and reverse logistics?
We do this today for existing customers. That might be returning an item under warranty, collecting a change-of-mind return at the same time as a new delivery, or plugging in a household appliance and taking the packaging away. Tell us the process you want and we train our teams to it.
What happens if the customer is not home?
Our teams keep in touch with your customers directly and send arrival notifications so the window is known in advance. Where a redelivery is unavoidable we log it in the myDSE portal with photos and driver notes so you are never guessing what happened at the door.
Can DSE integrate with our order management or delivery system?
Yes — we can plug smart integrations into your delivery systems via API. Every customer also gets access to the myDSE portal for bookings, live milestone updates on the runsheet, proof of delivery, photos, paperwork, rates, invoices and statements.
The delivery address has no forklift or loading dock. Is that a problem?
No. Our fleet includes multiple tail lifts and cranes, and we can also manage hand load and unload. The important part is telling us on booking so we match the job to the right truck and driver rather than discovering it at the kerb.
Can you move stock between our warehouse and interstate stores?
Yes. For 10 pallets or more we run a dedicated linehaul delivery — collected in Sydney today, in Brisbane or Melbourne the following business day. For 1 to 9 pallets you can choose express, which is prioritised for next business day delivery at about 20% more, or general service at 2 to 3 days. Full transit times are provided on booking.
Other sectors we move freight for
Put your brand in safe hands
Tell us what you sell, where it goes and what your customers expect at the door — we'll match it to the right truck, driver and process. Call 1300 660 644.
Quotes within 30 minutes during business hours (Mon–Fri, 6:30am–6:00pm).