Frequently Asked Questions

Sure — give us a call on 1300 660 644 or any of our branch phone numbers — you’ll find every office listed on our contact page.

For local freight DSE Transport do not consolidate freight, our core delivery is dedicated hire, so once we collect your freight, we direct deliver your freight. Therefore, you can book your transport requirements as required with no time closures.

It is a driver that completes one job at a time, the job could be simply point A to B or multiple pickup/deliveries for the day, however long that is, the driver is only carrying your product.

Customers are supplied with access to our online portal, in here customers can see all past and future jobs, along with making new bookings. Customers can also view electronic runsheets, related photos, paperwork along with the ability to view your rates, invoices, and statements.

Yes, on booking let us know all the information, we will help you work out the best time to have the driver collect your freight to ensure we make the booking slot.

Yes, DSE Transport will find a driver and truck that is able to complete your task, we consider their working hours and fatigue to ensure we can safely complete our job.

The short answer is yes; however, we need to know more about your freight to ensure we can do this safely and securely for you and our driver.

If the booking is 10 pallets or more, we would complete your job with a dedicated linehaul delivery, if collected in Sydney today it would be in Brisbane or Melbourne the following business day. Please note that while we aim to have your delivery at a set time for you, this is dictated by the driver, his fatigue and traffic. Full transit times are provided on booking.

If your booking is 1 – 9 pallets, this transit time does depend on the service you select, express is made priority and will be delivered the following business day ex Sydney to Melbourne or Brisbane, however express is 20% more expensive. General service would have your pallet arriving 2 to 3 days ex Sydney to Brisbane and Melbourne. Full transit times are provided on booking.

A consolidated service is like a parcel company, collecting from multiple customers from multiple locations, bringing it back to a sorting location and completing deliveries to multiple locations.

We do not transport containers on the rail however we can complete your interstate container movements.

Simply ensure we know this on booking, and we will make sure that final leg from the consolidated hub to delivery is completed with the correct vehicle.

This will depend on a lot of factors; the biggest factor is access for a large truck. If your delivery is going to a metro area, the advantage of using DSE Transport is we have access to all size vehicles, so if the area can only accommodate a small vehicle, we can pick it up from the consolidation yard and deliver it to you, this is a separate service.

Yes, all our offices cater for your dedicated trucks into regional Australia. We also do have ability to move your pallet movements in regional areas in a consolidated service, please note consolidation service to these areas are using a trusted transport partner.

All claims against DSE must be made in writing to the DSE office in the state in which the order was made, within seventy-two (72) hours of delivery being effected — or of when delivery would in the ordinary course of business have been effected. Branch addresses are on our contact page and the full wording is in clause 20 of our Terms & Conditions.

No. DSE has no obligation to, and does not, arrange insurance for the goods or their carriage — insurance is the sender’s responsibility and at the sender’s cost. If you need DSE to arrange cover for a particular order we may be able to do so for an additional fee. See clause 9 of our Terms & Conditions.

Yes. You must give DSE twenty-four (24) hours’ prior written notice on any occasion where the combined value of the goods loaded on one vehicle exceeds AUD$250,000. See clause 9 of our Terms & Conditions.

Unless otherwise agreed in writing, DSE does not accept carriage of dangerous goods, jewellery and precious metals, cash and bonds, livestock, or explosives. If you are not sure how your freight is classified, tell us on booking and we will confirm before collection. See clause 19 of our Terms & Conditions.

Only by prior written agreement. DSE does not take dangerous goods as a matter of course, and where it has been agreed in advance the freight must be Class C or below. Raise it with us at booking rather than at the dock, so the right vehicle and driver are allocated.

Yes. DSE Transport achieved AMCAS certification with a 100% score on the Master Code audit, covering speed compliance, fatigue management, mass and loading, dimension compliance and vehicle standards. Our safety focus areas and our Chain of Responsibility policy are both published on this site.